At Eesha Kart, a venture of Eesha Fintech Private Limited, we are committed to delivering your orders efficiently, safely, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

• Orders are processed after successful payment confirmation (except Cash on Delivery orders).
• Processing time may vary depending on:
  • Product availability
  • Seller processing time (for marketplace products)
  • Order volume
• Typically, orders are processed within 1–3 business days.

2. Delivery Timeline

• Delivery timelines vary based on:
  • Delivery location
  • Product category
  • Seller location
• Estimated delivery time will be shown at checkout and order confirmation.
• While we strive to meet timelines, delays may occur due to unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be:
  • Clearly displayed at checkout
  • Based on location, product type, and order value
• In some cases, free shipping may be available under promotional offers.

4. Delivery Locations

• Eesha Kart delivers to selected serviceable locations across India.
• Availability of delivery to your location can be checked at checkout.
• We are continuously expanding our reach to serve more areas.

5. Order Tracking

• Once your order is shipped, you will receive:
  • SMS and/or email updates
• You can also track your order through the “My Orders” section in your account.

6. Delivery Attempts

• Our delivery partners will attempt delivery within the scheduled time slot.
• If delivery is unsuccessful:
  • You may receive a call or notification
  • A re-delivery attempt may be scheduled
• Please ensure that someone is available at the delivery address.

7. Partial Shipments

• In some cases, your order may be shipped in multiple packages due to:
  • Different seller locations
  • Product availability

Each shipment will have its own tracking details.

8. Damaged, Missing, or Incorrect Items

If you receive:

• Damaged products
• Missing items
• Incorrect products

Please report the issue immediately or within the allowed time window.

We will:

• Investigate the issue
• Provide a replacement or refund as per our policy

9. Delays & Exceptions

Delivery delays may occur due to:

• Weather conditions
• Logistics disruptions
• High demand periods (sales, festivals)
• Unforeseen operational issues

We will keep you informed in case of significant delays.

10. Contact Us

For any shipping-related queries or support, feel free to contact us:

• Email: info@eeshape.in
• Phone: +91-9642114449

Eesha Kart

Fast Delivery. Smart Shopping. Trusted Service.