At Eesha Kart, a venture of Eesha Fintech Private Limited, we strive to provide a smooth, transparent, and reliable shopping experience. This policy explains how cancellations, returns, replacements, and refunds are handled on our platform.

1. Order Cancellation

a) Cancellation Before Dispatch

• You can cancel your order anytime before it is dispatched.
• To cancel:
  • Go to “My Orders” in your account
  • Select the order and choose Cancel
  • Or contact our customer support team
• Once canceled successfully:
  • A full refund will be initiated
  • Refund will be processed within 5–7 business days
  • Amount will be credited to your original payment method

b) Cancellation After Dispatch

• Once the order is dispatched, it cannot be canceled online.
• However, you may:
  • Refuse delivery at the time of arrival

Note:

• Shipping or delivery charges (if applicable) may not be refunded.

2. Returns & Replacements

a) Eligibility for Returns

You can request a return if:

• The product is damaged or defective
• You received a wrong or incomplete item

Conditions:

• Return request must be raised within the specified return window (mentioned on the product page or order details)
• Product must be:
  • Unused
  • In original packaging
  • With all tags, accessories, and invoices

b) Replacement Process

• If eligible, we will offer:
  • Replacement, or
  • Refund, based on product type and availability
• Replacement will be processed after:
  • Return pickup and verification

3. Refund Policy

a) Refund for Canceled Orders

• Full refund for orders canceled before dispatch
• Refund (excluding shipping charges, if applicable) for refused deliveries

b) Refund for Returned Products

• After successful pickup and quality check:
  • Refund will be processed within 5–7 business days
  • Amount will be credited to the original payment method

c) Refund for Failed Transactions

• If payment is deducted but the order is not confirmed:
  • Amount will be automatically refunded within 5–7 business days

4. Non-Refundable Situations

Refunds or returns may not be accepted if:

• Return request is raised after the allowed return window
• Product is used, damaged, or missing original packaging
• Missing accessories, tags, or free items
• Products marked as non-returnable (clearly mentioned on product page)

5. Seller-Specific Policies

• Some products may be fulfilled by third-party sellers
• In such cases, return/refund conditions may vary slightly
• Applicable terms will be clearly mentioned on the product page

6. Refund Timeline

• Refunds are generally processed within 5–7 business days
• Actual credit time depends on:
  • Your bank
  • Payment provider

If the refund is delayed, we recommend contacting your bank or payment service.

7. Important Notes

• Return pickup availability depends on your location
• In some cases, you may be required to self-ship the product
• Refund/replacement decisions are subject to verification and approval

8. Contact Us

For any cancellation, return, or refund-related queries:

• Email: info@eeshape.in
• Phone: +91-9642114449

Our support team is here to ensure a smooth resolution.

9. Policy Updates

Eesha Kart reserves the right to update this policy at any time.

• Changes will be posted on this page
• Continued use of our Services implies acceptance of updated terms

Eesha Kart

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