At Eesha Kart, a venture of Eesha Fintech Private Limited, we are committed to protecting your privacy and ensuring that your personal information is handled with transparency and care.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our website, mobile application, or services (collectively referred to as the “Services”).

By using Eesha Kart, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

When you use our platform, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing & Shipping Address
• Payment Details (such as card information, UPI ID, or other payment methods)
• Account login credentials

b) Non-Personal Information

We may automatically collect:

• Device type and operating system
• Browser type and version
• IP address
• Location data (approximate)
• Website/app usage behavior
• Cookies and tracking data

2. How We Use Your Information

We use your information to enhance your shopping experience and operate our platform effectively:

• Order Processing: To process, confirm, and deliver your purchases
• Customer Support: To assist you with queries, returns, and complaints
• Personalization: To recommend products based on your preferences
• Communication: To send order updates, notifications, and promotional offers
• Platform Improvement: To analyze usage and improve performance and features
• Security & Fraud Prevention: To detect and prevent unauthorized activities

3. Sharing of Information

We respect your privacy and only share information when necessary:

a) With Service Providers

We may share your data with:

• Payment gateway providers
• Logistics and delivery partners
• Technology and support service providers

These partners are authorized to use your information only for operational purposes and must maintain confidentiality.

b) With Sellers (if applicable)

If products are fulfilled by third-party sellers on Eesha Kart, relevant information (such as delivery details) may be shared with them to complete your order.

c) Legal Requirements

We may disclose your information:

• To comply with applicable laws and regulations
• To respond to legal requests or government authorities
• To protect our rights, users, and platform integrity

d) With Your Consent

We may share your information for additional purposes when you explicitly agree.

4. Data Security

We implement industry-standard security measures, including:

• Secure servers and encryption protocols
• Restricted access to sensitive data
• Continuous monitoring for vulnerabilities

However, no system is completely secure, and we cannot guarantee absolute security of your data.

5. Cookies & Tracking Technologies

Eesha Kart uses cookies to:

• Enhance user experience
• Remember preferences and sessions
• Analyze platform performance

You can disable cookies through your browser settings, though some features may be affected.

6. Your Rights & Choices

You have control over your data:

• Access & Update: Modify your account details anytime
• Opt-Out: Unsubscribe from promotional communications
• Data Deletion: Request deletion of your personal data (subject to legal obligations)

To exercise these rights, please contact us.

7. Third-Party Links

Our platform may contain links to external websites.
Eesha Kart is not responsible for the privacy practices of such third-party platforms. We recommend reviewing their policies before sharing any data.

8. Children’s Privacy

Eesha Kart services are intended for individuals 18 years and above.
We do not knowingly collect personal data from children. If such information is identified, it will be removed promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time:

• Changes will be posted on this page
• Continued use of our Services indicates acceptance of the updated policy

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• Email: info@eeshape.in (update if needed)
• Phone: +91-9642114449 (update with official number)
• Address: 172/c ground floor, Vengal Rao Nager, Hyderabad  – 500038

Eesha Kart

Your Data. Your Trust. Our Responsibility